This section of the course is either locked or doesn’t exist. But don’t worry, this page will help you get this sorted out in no time. Just follow the steps below.
1) Make sure the URL is correct.
If you typed in the web address, double check that you entered it correctly. If you landed here via a link in one of the course emails or in the menu of the course dashboard, move on to step 2 below.
2) Refresh your cookies.
No, I’m not talking about the yummy kind of cookies that you eat. If you’re having trouble getting into a module that shouldn’t be blocked, check out our FAQ section for information on how to troubleshoot some common issues. Usually clearing the cookies in your browser will do the trick. Visit the FAQ page for step-by-step instructions.
3) Email support.
You’ve checked that the URL, you’ve refreshed your cookies, and you’re still locked out. Bummer. Now it’s time to call in the big guns. Send an email to support [at] DIYMFA [dot] com and we’ll help you get it sorted out. Please make sure to mention the type of computer and browser you’re using.
Then just sit back and relax. A member of our team will get back to you shortly.
In the meantime, here’s a fist bump from Mario and Luigi.