Looks like the tech gremlins have struck again! But don’t worry, this page will help you get this sorted out in no time. Just follow the steps below.
1) Make sure you’re logged in.
Go here to enter your email and password. If you lost your password click the “forgot password” link to reset it. Once you’re logged in, click the “dashboard” link in the nav bar at the top of this page.
2) Check the URL.
If you typed in the web address, double check that you entered it correctly. If you clicked a link in a menu tab or course email and landed here, try step 3.
3) Refresh your cookies.
No, I’m not talking about the yummy kind of cookies that you eat. If you’re having trouble getting into a module or area of the members site that shouldn’t be blocked, check out our FAQ section for information on how to troubleshoot some common issues. Usually clearing the cookies in your browser will do the trick. Visit the FAQ page for step-by-step instructions.
4) Email support.
You’ve checked that the URL, you’ve refreshed your cookies, and you’re still locked out. Bummer. Now it’s time to call in the big guns. Send an email to support [at] DIYMFA [dot] com and we’ll help you get it sorted out. Please make sure to mention the type of computer and browser you’re using.
Then just sit back and relax. A member of our team will get back to you shortly. Don’t worry, we’ll get this sorted out as soon as we can!
In the meantime, here’s a fist bump from Mario and Luigi.
